Delivery & Shipping Policy

Overview

  • Prosdata eStore only cater to local delivery services currently. If you’re from another country, kindly contact sales@prosdata.com.my for inquiries and orders.

  • Please take note that additional working days are required for calibration services:

    • Pressure Gauges - 2-3 working days 

    • Chart Recorder (Pressure & Temperature) - 5 working days

  • Order confirmation and closing time is before 12 pm from Monday to Friday. Any order made after 12pm will be processed the next working day(s). 

  • After your order is verified and payment has been cleared, your order will be delivered by the courier service in 2 - 3 working days.

  • If the order / dispatch day falls on Public Holidays, Saturday or Sunday, the order processing / dispatch will be on the next working day.

  • All delivery lead time are subject to courier transport conditions and volume of parcels traffic.

  • If we are unable to meet the estimated delivery date, Prosdata eStore is not liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery.

  • Prosdata eStore is not responsible for wrong or undeliverable addresses.

  • If the packaging seal is opened or damaged, kindly do not accept the parcel.

  • You will not be able to cancel your order after it has been shipped or payment transaction is done. 

  • Goods quoted ex stock are subject to prior sales by company. 

 

Shipping Charges

  • Shipping & handling fee is subject to the courier service you’ve selected and the total weight of your order. 

  • All orders are dispatched and delivered by the courier service you’ve selected from Monday to Friday only.

 

Delivery Lead Time

  • Peninsular Malaysia : 2 - 3 working days.

  • Sabah & Sarawak : 8 - 10 working days.

  • ODA (Outside of Regular Delivery Area): 3 - 7 working days.

  • All delivery lead time are subject to courier transport conditions and volume of parcels traffic.

 
Other Notes

  • Days are calculated based on working days.

  • The terms above are subject to change due to the current covid-19 pandemic. 

 

If you have further questions or concerns regarding our products or our website (e-Store), feel free to contact us! You can email us at sales@prosdata.com.my or call us at +603-55258311.

We'll get back to you within 48 hours.