FAQ

Q. How to purchase on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach page where you need to log to your account. If you don't have an account created yet, you may register an account to enjoy customer benefits before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From there, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
 

Prosdata eStore offers various kind of Payment Methods as shown below :-
1. Online Banking (FPX) / eWallet (Boost, GrabPay, MAE, MCash, TnG) via iPay88 


2. Bank Transfer

Prosdata Bank Account Information
Bank: Public Bank Berhad
Account number: 3120-58-7222
Account Name: Prosdata Engineering Sdn Bhd
Recipient Reference: ESTORE Order ID (Eg: ESTORE XXX)

Please email the bank transfer receipt to account@prosdata.com.my AND upload a copy to Payment Notification.

Note: Your purchased products will not be delivered until we have received this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Forgot password?
  2. Fill in your email address.
  3. Click Submit.

An email will be sent to you. Once you have received the email, you will be given a temporary password to sign in to create a new password.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status. 

- Please send an email to our customers service email at info@prosdata.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.


Q. What is the product's transaction currency?
 Transaction currency will be done in MYR.

Q. How long does the delivery usually takes?
Delivery will usually take about 3 to 5 working days, depending on the selected courier service.

Q. I still have questions!
Sorry that we're unable to answer your questions in the FAQ page. Please kindly send us an email to info@prosdata.com.my for us to answer the questions you have.